In September 2016 we were made aware of a time/date error in software of the Auto Bump Calibration station (ABC) for Marine 4’s. To resolve this issue customers were sent instructions and an update on a USB labelled either Silver or Gold ABC Update.
If the instructions sent with the update were not followed in full it can corrupt the system and make the station inoperable.
Until now, we’ve been replacing any corrupted stations regardless of the age or warranty status, this will cease from 1st August 2019.
The Silver or Gold ABC Update was a very specific upload to solve a very specific software issue, and the USB’s issued should never be used for routine updates or to fix unrelated problems. We know there are still some USBs out there so if you have one, please discard it. It can be identified as it will state gold/silver on the label.
Don’t upload the Silver or Gold ABC Update to your ABC Station unless you have been instructed to do so by Martek Marine.
If you do experience an issue with your station that isn’t covered in the manuals, contact one of our experts in the technical support team. And, if you have any queries or further questions, please let us know – we’re always here to help.